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General Questions

What are Generic Drugs? What is the difference between generic and brand named drugs?
Generic drug is a medicine which is chemically equivalent to a brand-name product, but available under its generic chemical name (e.g. Sildenafil Citrate is a generic name of a medicine known as Viagra). Generic drugs are copies of brand-name drugs that have exactly the same dosage, intended use, effects, side effects, route of administration, risks, safety, and strength as the original drug but they are much cheaper than branded drugs. It is manufactured by the certified producer but not by the original drug's producer. Generic drug can be issued when the brand-name equivalent's patent expires. Upon original medicine's patent expiration any pharmaceutical company can obtain a right on its production and purchase a chemical formula.

How could your drugs be so cheap?
Brand name companies invest huge amount of money in the process of research and development of any new medicine and generic drug manufacturing company has enough information from the studies done by the brand manufacturing company, so they don't have to spend money on research work. Once the medicine is ready, it has to get approval from the government bureaucracy before people can use it. Lot of money is spent in this process and by claiming their drug as a bioequivalent, generic drug manufacturing company don’t have to spend money to put their medicine on clinical trials. Once approved by the government, the product is promoted using extensive marketing techniques through all kinds of media, such as print, television, internet etc., and again big money is involved in this process and due to extensive marketing of the innovator brand, generic drug manufacturing company just claim their product to be equivalent to it and benefit from the market value of the brand name medicine. As a result, you get world-class drugs at a reasonable low price!

Do you sell the same drugs of the same quality as the branded drugs?
Our medications are manufactured by a pharmaceutical factory located in India in precise accordance with an original formula using the same chemical ingredients, professionally replicating all major name brand drugs. We can assure that our medications are of the same quality and are work the same as brand-name drugs.

What is the difference between the drugs you sell and those sold in the local drugstores?
Generic drugs are sold in the drugstores all over the world. As the resent research, they constitute about 25 percent of the US medicine market. Thus our advantage is in direct delivery from the pharmaceutical factory without expenses on drugstore maintenance.

I've received the ordered pills, but they are not the same as shown on your picture!
Please note that pills may differ from those shown on the our sites as we took images for the brand named pills for better recognizability. The appearance of the pill (shape, color, name printed on pill, etc.) is the intellectual property of the manufacturer and reproducing it will qualify as the break of copyright. For this reason the manufacturers of generic drugs cannot reproduce the origina appearance for their medications.

How safe are the drugs you sell?
There is no difference in safety or quality between a branded medication and its generic ingredient. The health of the client is paramount for us, so we guarantee that our drugs are manufactured in laboratories that carry out the Good Manufacturing Practices (GMP) stipulations laid down by the US FDA. The generic drugs that you order from us are subject to the same stringent approval and regulatory process as brand name drugs. Be assured that generic drugs work the same as brand-name drugs, regardless of shape, size, colour and taste.

How to use your online pharmacy?
Choose your medication from the left-side menu, alphabetic search line or search form and you will be redirected to the page containing the drug description and precautions. Choose the necessary product depending on dosage and quantity and click "Order" button. Continue browsing the site or confirm your choice and choose the delivery method on the page of the Shopping cart. Click "Update cart" to get the final price and delivery calculation. Click "Checkout" button in the Shopping cart and you will be redirected into the page for submitting personal information.

What is the difference between prescription and non-prescription drugs?
Many medications may be supplied by a pharmacist only after a prescription has been extracted by a medical practitioner or dentist. Non-prescription medication - meaning medication not requiring a script.

Do I need a prescription to purchase certain drugs at yours?
You do not need a prescription to order medicines from our online drugstore. We only offer medicines that can be prescribed from online consultations; therefore, we carry a limited inventory of medications. No legitimate online medical company will ever offer narcotics or addictive medications via the Internet. The medicines offered on our online drugstore do not require a physical examination. A thorough review of your medical history is sufficient.

How does the package look like? I do not want others to be aware of my problems.
All orders ship in discreet packaging not mentioning the contents of the shipment for your privacy. We ship the pills in containers which are put into dense brown-paper envelops.

Are there any limits on the quantity purchased at a time? Are there any discounts for bulk orders?
Due to US FDA regulations you may only purchase a maximum of a 3 months supply of each of medications. However you could form one order consisting of various drugs. The order amount includes drug cost, delivery cost and transaction fee, thus you will be able to save on delivery and transaction fee, if purchasing more at once. If you are interested in bulk ordering, please contact our Customer Service via e-mail address. We will offer you a better cost and will discuss possible delivery options.

What if I didn't find the medication I need at www.yourpillsale.com?
At this time, we only sell items that are listed on this website as the product range is up to the manufacturer we deal with. However we would appreciate you informing us of medications that you would like to have available so that we search for ways of establishing business relations with new producers.

Is it legal to purchase medications at www.yourpillsale.com?
In developing this new Internet medium for the delivery of health care services, our organization is committed to meeting and exceeding current regulations. Our medications suppliers are certified pharmaceutical factories which are licensed to ship medication to all countries in the world and employ qualified pharmacists to provide you with the highest standards of pharmaceutical care. Information for US residents: FDA has authorized its inspectors to use their enforcement discretion to allow U.S. residents to import certain products under certain limited conditions (a 3-month supply). Under this policy, FDA may allow a U.S. resident to bring into this country an unapproved drug for their personal use for a serious condition, if there has been no commercialization or promotion of the drug to U.S. residents.

Medical Questions

What is the recommended dose?
The general usage instructions are given on our site separately for each medication, besides you will receive an information leaflet with the ordered drug. However, in most cases you should get a consultation from your local healthcare specialist as the dose is based on your current state of health and individual contra-indications.

How many doses are there in one pill?
The correct dosage of an active ingredient is specified in the product full title followed by 'mg' (milligramme). Pay attention to the dosage before putting an item into the Shopping cart.

What would happen if I overdose?
Each medication should be taken very accurately and in a strict accordance with the usage instruction or physician's prescription. Read drug information leaflet before taking the medication. If overdose took place, you should immediately contact your local healthcare specialist.

What would happen if I take an expired term medicine?
Medicines with an expired term would not harm your health; however you would feel no expected effect as well.

Shipping and Delivery

What are your shipping regulations? How long does it take to deliver?
Two Shipping Methods are available for our customers: regular airmail (about 14-21 days) and courier delivery via USPS (EMS) (about 7-14 days). The choice of the preferred method should be made during the registration process. The cost and the delivery term (from 4 days up to 3 weeks) depend on the method you select. Delivery tracking is available for USPS. For additional information please read our Shipping Policy.

Do you offer express delivery?
We offer courier delivery by USPS. Courier delivery costs 30 USD; the delivery time is 7 days, up to 14 days depending on the destination region. Tracking Code is provided, order tracking is available. Parcel is delivered to your door.

Where do you ship from?
We ship directly from the pharmaceutical factory located in India.

Where do you ship to?
We ship to most countries of the world. You could contact our Customer Service to find out delivery options for your region.

I still haven't received my order.
If you ordered using express delivery method, you could use your Delivery tracking code to check the current delivery status. If you chose standard airmail delivery, you will have to wait for at least 30 days for your order to be delivered. If the parcel did not arrive within this term, you should contact your local postal office. If they confirm that the parcel has not been delivered, we will re-ship the order again to you free of any charge. Only a very small percentage of orders are lost. However if the original order subsequently arrives as well as the re-shipped order then we rely on your honesty to inform us. We always try to resolve any problems in a fair and reasonable manner and to the best of our ability.

Payment

What are the payment options?
Currently we only accept credit card issued by VISA system ONLY.

What would appear in my bank card statement?
The exact title of the merchant terminal which processed your order would be send in the letter, confirming your order approval.

Can I cancel the order and get my money back?
Please read our Return and Refund policy for details.

What is CVV2 in the registration form?
CVV2/CVC2 is a new authentication procedure established by credit card companies to further efforts towards reducing fraud for internet transactions. It helps ascertain that the customer placing the order actually possesses the credit/debit card and that the card account is legitimate. This new feature is a 3 or 4-digit code which provides a cryptographic check of the information embossed on the card. Therefore, the CVV code is not part of the card number itself. The back panel of most Visa cards contain on a signature panel the full 16-digit account number, followed by the CVV/CVC code. Some banks, though, only show the last four digits of the account number followed by the code.

Is it secure to use your site and pay on it?
For your ordering process, we have special security technique, which encrypts your personal financial and medical information as it is transmitted over the Internet. Using Secure Sockets Layer (SSL) certificate we provide encryption that ensures security of your transaction. All account information submitted to us is safely isolated from unauthorized internet access. Our system also has safeguards in place to protect against credit card fraud. Individuals attempting the fraudulent use of a credit card will be reported.

What currency are the prices on this site in?
All prices are in US dollars. The total order amount includes drug cost, delivery cost and transaction fee.

Contact

How can I get a medical consultation?
We do not give medical advices. We always try to be as helpful as possible and will advise on drug composition, order quantities, availability etc, medical advice is a matter for your local physician or healthcare provider. You should never take prescription medications without such supervision.

How could I track my order?
If you ordered using express delivery method, you could use your Delivery tracking code to check the current delivery status. The Tracking code you will find at your Customer Area and in the notification letter which would be sent automatically right after shipping.